Privacy Policy
Effective Date: January 1, 2025
At SkillFusion (a service provided by Innovara Marketing Inc.), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
By using SkillFusion, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our platform.
1. What Information We Collect
We collect personal information and non-personal information to provide and improve our services.
1.1 Personal Information
We may collect:
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Identity and Contact Information: name, email address, mailing address, phone number.
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Account Information: username, password, and profile details.
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Payment Information: payment details processed securely through third-party payment providers (e.g., Stripe, PayPal). We do not store payment card details on our servers.
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Course Information: enrollment history, course progress, certifications, and preferences.
1.2 Non-Personal Information
We may automatically collect:
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Browser type, IP address, device information, and site usage data.
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Cookies and similar tracking technologies to enhance your experience.
2. How We Use Your Information
We use your personal information for the following purposes:
✅ Provide and operate the SkillFusion platform and services.
✅ Process payments and manage transactions securely.
✅ Personalize your learning experience and tailor content.
✅ Send course updates, educational resources, and marketing communications (with your consent).
✅ Respond to your inquiries and provide customer support.
✅ Monitor and improve platform performance, security, and reliability.
✅ Comply with legal and regulatory obligations.
We will not use your personal information for purposes other than those identified in this policy without your consent, except as required or permitted by law.
3. How We Protect Your Data
We take appropriate administrative, technical, and physical measures to safeguard your personal information, including:
🔒 Encryption: SSL encryption for transactions and personal data.
🔒 Access Control: Only authorized personnel access sensitive data.
🔒 Security Audits: Regular reviews and updates to our security practices.
Despite these safeguards, no online system is 100% secure. In the event of a data breach, we will promptly notify affected individuals as required by law.
4. Sharing of Personal Information
We do not sell, trade, or rent your personal information. We may share your information with trusted third parties, including:
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Payment Processors: to complete secure transactions.
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Course Instructors: to support your learning progress.
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Service Providers: for analytics, marketing, and customer support (e.g., Google Analytics, email platforms).
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Legal and Regulatory Authorities: as required by law or to protect our legal rights.
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Successors or Assigns: in the event of a business reorganization, merger, or sale, your personal information may be transferred, and we will notify you as required.
All third-party service providers are contractually obligated to protect your personal information and use it only as necessary to provide their services.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
🍪 Enhance platform functionality and remember your preferences.
🍪 Analyze platform traffic and optimize content.
🍪 Improve your experience on SkillFusion.
You can control cookies through your browser settings. Disabling cookies may affect certain features of the platform.
6. Your Rights and Choices
As a SkillFusion user, you have the following rights:
✅ Access and Correction: You may access and update your personal information by logging into your account or contacting us directly.
✅ Withdraw Consent: You may withdraw your consent for certain uses of your personal information, subject to legal or contractual restrictions.
✅ Opt-Out of Marketing: You may unsubscribe from promotional emails by using the unsubscribe link or updating your preferences in your account.
✅ Request Data Deletion: You may request deletion of your personal information by contacting us at privacy@skillfusion.ca. We will process such requests within a reasonable timeframe and in accordance with legal requirements.
7. Data Retention
We retain personal information only as long as necessary for the purposes set out in this Privacy Policy and as required by law. Specifically:
📌 Course and Certification Records: Retained indefinitely for verification and educational purposes.
📌 Transaction Records: Retained for legal, tax, and accounting obligations (typically 5-7 years).
📌 Inactive Accounts: Deleted after 3 years of inactivity.
📌 Deleted Accounts: Upon request, personal data is removed, but anonymized data may be retained for analytics and record-keeping.
8. Children’s Privacy
SkillFusion is not intended for children under 13. We do not knowingly collect personal information from minors without verified parental or guardian consent. If you believe we have collected data from a minor, please contact us at privacy@skillfusion.ca, and we will promptly remove it.
9. International Transfers
SkillFusion’s primary servers are located in Canada. If we store or process data outside Canada (e.g., through cloud service providers in the USA), we ensure that appropriate contractual and technical safeguards are in place to protect your personal information in line with Canadian law.
10. Limitation of Liability
We will handle your personal information in accordance with this Privacy Policy and applicable privacy laws. However, we disclaim liability for any damages arising from unauthorized access, use, or disclosure of your personal information that is beyond our reasonable control, except where such liability cannot be excluded by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. We will post updates on this page and notify users of significant changes by email or Platform notice. Your continued use of SkillFusion after such changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact our Privacy Officer:
📩 Email: privacy@skillfusion.ca
📍 Address: 2389 St. Clair Ave West, Toronto, Ontario, M6N 1K9
📞 Phone: +1 (437) 484 2532
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
13. Fair Information Principles
This Privacy Policy incorporates the 10 Fair Information Principles under PIPEDA:
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Accountability – We are responsible for personal information under our control.
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Identifying Purposes – We identify why we collect personal information.
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Consent – We obtain your consent.
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Limiting Collection – We limit what we collect.
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Limiting Use, Disclosure, and Retention – We limit how we use and retain data.
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Accuracy – We keep data accurate.
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Safeguards – We protect personal information.
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Openness – We are transparent about our practices.
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Individual Access – You have access to your data.
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Challenging Compliance – You can challenge our compliance.
By using SkillFusion, you acknowledge that you have read, understood, and agree to this Privacy Policy.