FAQS
Our Guide to Common Queries
What is SkillFusion?
SkillFusion is an online learning platform that offers expert-led courses to help individuals upskill, advance their careers, and gain industry-recognized certifications.
Who can enroll in SkillFusion courses?
Anyone looking to learn and improve their skills can enroll. Our courses cater to students, professionals, entrepreneurs, and lifelong learners.
Are the courses self-paced or instructor-led?
Most courses are self-paced, allowing you to learn at your convenience. However, some advanced courses may include live sessions or instructor-led components.
Who teaches the courses on SkillFusion?
Our courses are created by verified professionals with at least 7 years of experience in their respective fields, ensuring high-quality and credible content.
Do I receive a certificate upon completing a course?
Yes! Upon successful completion, you’ll receive a SkillFusion-verified digital certificate that you can showcase on your resume, LinkedIn, or portfolio.
What types of courses are available on SkillFusion?
SkillFusion offers courses in various categories, including business, technology, marketing, personal development, finance, health & wellness, and more.
Is there a cost to enroll in SkillFusion courses?
We offer both free and premium courses. While some content is accessible for free, premium courses with advanced materials, mentorship, and certifications range from $50 to $500.
How do I access my courses after enrolling?
Once you enroll, you can access your courses anytime by logging into your SkillFusion account. All courses are available on desktop, tablet, and mobile devices.
Can I get a refund if I’m not satisfied with a course?
Yes! We offer a 7-day money-back guarantee on premium courses if you are unsatisfied with the learning experience.
How can I become an instructor on SkillFusion?
If you have at least 7 years of experience in your field, you can apply to become an instructor. After a verification process, you’ll be able to create and publish courses on our platform.
What payment methods does SkillFusion accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets for secure and hassle-free transactions.
Are there any subscription plans, or do I pay per course?
SkillFusion offers both pay-per-course pricing and subscription plans for unlimited access to select premium courses. Subscription details will be available on the pricing page.
Can I get a refund if I’m not satisfied with a course?
es! We offer a 7-day money-back guarantee for premium courses. If you’re not satisfied, you can request a refund within 7 days of purchase.
Are there any additional fees or hidden charges?
No, the price you see is the final price. There are no hidden fees or extra charges unless specified for add-ons like certification upgrades or one-on-one coaching.
How do I get an invoice or receipt for my payment?
After completing a purchase, you will receive an email confirmation with your receipt. You can also download your invoices from the “My Payments” section in your SkillFusion account.
How do I place an order for a course on SkillFusion?
Simply browse the course catalog, select the course you want, and click “Enroll Now”. Follow the payment instructions to complete your purchase, and you’ll get instant access to the course.
Can I cancel my order after purchasing a course?
Yes, if you change your mind, you can request a refund within 7 days of purchase for premium courses, as long as you haven’t completed a significant portion of the course.
How do I request a refund for a course?
To request a refund, contact our support team at support@skillfusion.ca with your order details.
How long does it take to receive a refund?
Refunds are processed within 5-10 business days, depending on your payment method and bank policies.
What if I have issues accessing my purchased course?
f you experience any issues with accessing your course after purchase, please contact support@skillfusion.ca, and our team will assist you promptly.
How do I order a course on SkillFusion?
Ordering a course is easy! Simply browse our catalog, select the course you want, and click “Enroll Now or BUY NOW”. Complete the payment, and you’ll get instant access to start learning.
Can I purchase multiple courses at once?
Yes! You can add multiple courses to your cart and checkout in one transaction. All purchased courses will be available in your account after payment.
Will I receive a confirmation after placing an order?
Yes! Once your payment is processed, you will receive an email confirmation with your order details and access instructions.
What should I do if I don’t receive my order confirmation?
f you don’t receive a confirmation email within a few minutes, check your spam/junk folder. If you still can’t find it, contact support@skillfusion.ca for assistance.
Can I gift a course to someone else?
Yes! SkillFusion allows course gifting—simply write that you want to “Gift This Course” in the details at checkout, enter the recipient’s details including email address, and they’ll receive access via email.
Are there any discounts or promotions available?
SkillFusion frequently offers discounts and special promotions. Subscribe to our newsletter or check our homepage for the latest deals!
Do SkillFusion courses have an expiration date after purchase?
No! Once you purchase a course, you get lifetime access, so you can learn at your own pace.
Can I upgrade to a premium course after purchasing a free one?
Yes! You can upgrade anytime by paying the difference to access premium content, certifications, and additional resources.
What happens if my order fails during checkout?
If your payment doesn’t go through, please try again with a different method or contact support@skillfusion.ca for troubleshooting.
Where can I track my orders and purchases?
You can view your complete order history under “My Account → Orders & Purchases” on the SkillFusion dashboard.
How can I contact SkillFusion for support?
You can reach our support team via email at support@skillfusion.ca or through our live chat feature available on the website. We’re here to help!
What are SkillFusion’s support hours?
Our support team is available 24/7 via email and chat to assist you with any issues or inquiries.
Where can I find answers to common issues before reaching out to support?
You can visit our Help Center on the SkillFusion website, where we have FAQs, troubleshooting guides, and step-by-step solutions for common issues.
How long does it take to receive a response from support?
We strive to respond to all inquiries within 24 hours. Urgent issues related to payments or course access are typically handled within a few hours.
Can I schedule a call or meeting with SkillFusion support?
Yes! If you need detailed assistance, you can request a call-back or schedule a one-on-one support session by emailing us at support@skillfusion.ca.